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Recent Call Center Industry News

AT&T Opens New Call Center in Little Rock, Arkansas

Posted from Call Center News 21 days ago
Call Center Industry : Call Center Industry News and Information

AT&T opened a high-speed Internet technical support center in Little Rock on Wednesday, a hub that will provide 189 jobs. AT&T announced in September 2007 that it would build the facility, the 13th center in the country that will assist Internet customers with questions about their high-speed digita... (original story)

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New 911 Call Center to Open in Huntington, West Virginia

Posted from Call Center News 21 days ago
Call Center Industry : Call Center Industry News and Information

Huntington, West Virginia -- Officials at Cabell County 911 hope to begin moving in equipment to their new call center next week and begin training within a month. A complete change-over to the new facility should take place later this spring, said Director Mike Davis. He blamed poor weather at the ... (original story)

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Enhancing Quality Monitoring with Speech Analytics

Posted from Virtual Observations - The ... 21 days ago
Call Center Industry : Call Center Industry Blogs

We are pleased to officially announce our Speech Analytics suite as an integrated feature in the Virtual Observer call recording and quality optimization solution. We have partnered with Aurix to leverage their phonetic-based speech engine, offering CSI customers the ability to enhance their qualit... (original story)

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Plantronics Headsets an Essential Tool at Top Service Companies

Posted from Call Center News 21 days ago
Call Center Industry : Call Center Industry News and Information

Santa Cruz, CA -– Plantronics, Inc. today announced that 24 of the 25 companies named in BusinessWeek’s third-annual customer service report use Plantronics headsets in their customer service centers.BusinessWeek’s special report on customer service makes it clear that companies focused on pro... (original story)

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Telus 4th Call Center in Manila Creates 900 to 3,000 Jobs

Posted from Call Center News 21 days ago
Call Center Industry : Call Center Industry News and Information

Manila, Philippines -- Telus International opened its fourth call center in Manila, one that currently employs 900 workers, but will ramp up to include at least 3,000, possibly by the end of the year. To fill these new positions, Telus spokesman Shawn Hall said the company would "absolutely" look to... (original story)

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New Tag Results, from Technorati and Ingboo

Posted from Tag Feeds At Technorati 21 days ago
Call Center Industry : Call Center Industry News and Information

Technorati and Ingboo have partnered together to provide an all new kind of subscription experience for Technorati content, including tagged posts. Look for a blue Ingboo icon for a full range of subscription options. Feeds are ... (original story)

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Unified Communications Dealers: Enhance Revenue Streams with App Sales

Posted from Virtual Observations - The ... 21 days ago
Call Center Industry : Call Center Industry Blogs

"App Stores" and the "App Market" are familiar phrases in today's tech world, gaining popularity with the emergence of the Apple iPod, iPad and Google Android devices. In a logical, winning business move on the b2b side of things, many Unified Communications dealers are also building a diverse port... (original story)

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Cagayan de Oro City, Philippines Call Center to Expand

Posted from Call Center News 21 days ago
Call Center Industry : Call Center Industry News and Information

CAGAYAN DE ORO CITY, PHILIPPINES -- A call center operated by a university here will be expanding by adding at least 25 more seats within the second quarter. The call center is also planning to upgrade its services to meet the increasing demand of its major client, a translation company based in the... (original story)

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CSI earns Partner Loyalty Recognition honor at 2010 NACR Sales Conference

Posted from Virtual Observations - The ... 21 days ago
Call Center Industry : Call Center Industry Blogs

We just finished up attending the NACR / ConvergeOne Sales Conference 2010 in Las Vegas, Nevada. The show was a rousing success for NACR and for CSI, as we were given a prestigious "Partner Loyalty Recognition" ribbon and prism from Tiffany's for continuous years of services: "NACR recognized ... (original story)

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Harvesting the Phonetic Value in Recorded Calls

Posted from Virtual Observations - The ... 21 days ago
Call Center Industry : Call Center Industry Blogs

The seeds have been planted, the ground has been watered, now is the time to harvest the phonetic value you’ve been waiting for. What does "Harvesting Phonetic Value" mean? It is the ability to automatically make sense of words and phrases stored in your recorded calls and using them to your adv... (original story)