Recent Call Center Industry News
Boston Scientific chooses Virtual Observer for Avaya Call Recording & Quality Monitoring
Posted from Virtual Observations - The ... 2 days ago
Call Center Industry : Call Center Industry Blogs
We are pleased to announce that Boston Scientific, Inc., located in Natick, Massachussets, has selected CSI’s Virtual Observer call recording and quality monitoring solution for recording calls off of their Avaya phone system. "We are very excited about the opportunities that Virtual Observer wil... (original story)
IPs Carrying Illegal Voice Traffic will be Blocked Automatically: PTA
Posted from [Technorati] Tag results fo... 8 days ago
Call Center Industry : Call Center Industry News and Information
Pakistan Telecommunication Authority (PTA) is now capable of automated blocking of Internet Protocol Addresses (IPs), that carry illegal voice traffic that is termination and/or origination of voice packets in a bid to check grey traffic flowing into the country, as reported in ‘The News’ PTA sa... (original story)
CSI announces enhancements to corporate website
Posted from Virtual Observations - The ... 9 days ago
Call Center Industry : Call Center Industry Blogs
We are pleased to announce a redesigned look for our corporate website. While the old version of csiworld.com was very effective (targeted traffic and conversions doubled from the previous incarnation), it was time we enhanced the look and feel and incorporated some of the new content we had been pl... (original story)
Outsourcing still growing, Philippines is a major attraction.
Posted from [Technorati] Tag results fo... 16 days ago
Call Center Industry : Call Center Industry News and Information
Europe inked 41 percent of the outsourcing contracts during the second quarter and offshore captive growth continued to surge during the period, according to the Everest Research Institute’s quarterly report on global outsourcing and offshoring activity. According to the Institute’s newly relea... (original story)
British and Indian companies select the Philippines as their back office destination of choice
Posted from [Technorati] Tag results fo... 16 days ago
Call Center Industry : Call Center Industry News and Information
Two British companies have announced plans to set up back office outsourcing centers in the Philippines. Atkins and Balfour Beatty both will be doing engineering work for their offices around the world from newly established centers in Manila according to the British Ambassador, Peter Beckingham. I... (original story)
Warning that Indian call centre bubble
Posted from [Technorati] Tag results fo... 18 days ago
Call Center Industry : Call Center Industry News and Information
INDIA'S burgeoning call centre industry, which has drawn thousands of jobs from Britain, is heading for contraction within the next two years, according to a new report published today. The boom in outsourcing sales, customer services and other telephone work to low-paid, English-speaking Indians ha... (original story)
WESTERN Wats Opens it's 7th Call Center in Davao, Philippines
Posted from Call Center News 19 days ago
Call Center Industry : Call Center Industry News and Information
Western Wats, the leading provider of survey research data collection services in the United States, will be inaugurating its 7th call center showroom Wednesday at the 4th floor of the NCCC Mall of Davao. Derek Rice, facility director of the... (original story)
Amazon to Open New Call Center in Costa Rica
Posted from Call Center News 19 days ago
Call Center Industry : Call Center Industry News and Information
Opening of the Amazon call center in Costa Rica will be the company's ninth global location. The center will offer 300-700 jobs in the region and is expected to begin offering customer service from its offices in Heredia. Roughly 400... (original story)
Possible New Call Center coming to Bacolod-Silay City, Philippines
Posted from Call Center News 19 days ago
Call Center Industry : Call Center Industry News and Information
A group of Japanese investors is eyeing a call center in Silay City, the Mayor’s Office said in a press release yesterday. Osamu Sato of Masterpiece Group Inc., Shimada Takehero of Nomura Securities Philippines Inc., and their partner Juri Nakajima... (original story)
Verizon plans to employ up to 1,300 at Little Rock, Arkansas Call Center
Posted from Call Center News 19 days ago
Call Center Industry : Call Center Industry News and Information
Verizon would include a call center that initially employs between 1,000 and 1,200 workers -- somewhat larger than the 800 currently employed at Alltel's call center. more of this story (original story)
ETelecare opening New 500 Seat Call Center in Managua, Nicaragua
Posted from Call Center News 19 days ago
Call Center Industry : Call Center Industry News and Information
ETelecare Global Solutions Inc., an outsourcing company with executive offices in Scottsdale, is opening a call center in Nicaragua. The center will be located in the capital city of Managua and employ more than 500 Spanish- and English-speaking workers. It... (original story)
SRA Associates chooses Virtual Observer for call logging and quality monitoring
Posted from Virtual Observations - The ... 21 days ago
Call Center Industry : Call Center Industry Blogs
We are pleased to announce that SRA Associates, Inc., located in Hi-Nella, New Jersey, has selected CSI’s Virtual Observer for call logging and quality monitoring. SRA Associates has a Samsung phone system and will be using the Virtual Observer Professional Logging Edition to capture all calls an... (original story)
CUSTOMER SERVICE ASSOCIATES CALL CENTER
Posted from [Technorati] Tag results fo... 28 days ago
Call Center Industry : Call Center Industry News and Information
CUSTOMER SERVICE ASSOCIATES CALL CENTER August 8th, 2008 Convergys Corporation Customer Service Associates ( Alabang) Full time Inbound customer care Voice and email support Must possess good listening and responding skills Courteous with strong customer service orientation and solid ... (original story)
Leading pharmacy claims management company selects Virtual Observer for Cisco call recording
Posted from Virtual Observations - The ... 28 days ago
Call Center Industry : Call Center Industry Blogs
We are pleased to announce that eRx Network, LLC, located in Asheville, NC has selected CSI’s Virtual Observer for call recording and quality monitoring. eRx Network, LLC has a Cisco VoIP phone system and will be using the Virtual Observer Professional Logging Edition to capture all calls and to ... (original story)
IT PROJECT MANAGER JOBS
Posted from [Technorati] Tag results fo... 29 days ago
Call Center Industry : Call Center Industry News and Information
AIG Business Processing Services, Inc. IT Project Manager (National Capital Reg - Muntinlupa City) Coordinates & monitors technical projects from initiation through delivery. Serves as liaison between technical & non-technical departments in order to ensure that all targets & requirements are ... (original story)
Call Center Industry analyst
callcentersc...
Cheese Industry: News and Information, Articles and Blogs
Chocolate Industry: News and Information, Articles and BlogsCoffee Industry: News and Information, Photos, Blogs and ArticleCandy Industry: News and Information, Articles and BlogsCattle Industry: News and Information and Blogs
Dairy Industry: News and Information, Articles and Blogs
Liquor Industry: News and Information and Blogs
Domainer: Domain Parking News, Blogs and Articles
Soft drinks Industry: News and Information and Blogs
Ebay Industry: News and Information and Blogs